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This guide provides a framework for designing, implementing and evaluating patient- and family-centred care (PFCC) in a long-term care facility. It highlights the importance of engaging clients, residents and families at different stages of the initiative to ensure it reflects their needs and preferences. By constantly communicating with residents and families, an organization is able to reinforce their commitment to improving their experience. In addition, the guide provides sample worksheets and questionnaires to further facilitate implementing PFCC using four key elements:

  • Workshop Content Development
  • Train-the-Trainer Sessions
  • PFCC Workshops
  • Evaluation