INTEGRATED CARE

Patients’ needs are met through coordinated clinical and service-level planning and delivery across multiple professionals and organizations.
  • Build strong foundational partnerships between home care and primary care.
  • Optimize system resources and seamless navigation through care coordination.
  • Facilitate joint planning, decision-making and open communication.
  • Engage health and social care sectors with a focus on continuity for the client.

Choose the specific policy or program issue, review the possible tools and reports (title, date and precise), select the one that best suits your needs (click learn more for a detailed description) and click on the link  to access the on-line resource.

If you would like to share a resource for the Knowledge Centre – contact the CHCA Team at: chca@cdnhomecare.ca

Stakeholders

tools Your Care, Your Say: Consumer and Community Engagement. Strategic Framework and Action Plan

Department of Health and Human Services, Government of Tasmania, 2009
This resource describes a process for engaging with a wide range of stakeholders to improve health and human services for everyone.

Your Care, Your Say: Consumer and Community Engagement. Strategic Framework and Action Plan

  • Description: Engagement at the individual, communities, services and system levels are critical components of both the framework and the action plan. The framework is based on four objectives: ensuring individuals can access the services they need; actively involving individuals in developing responsive, accessible and sustainable health and care services; making sure everyone (including staff) have the skill, knowledge and know-how to practice meaningful engagement; and developing trust and understanding in order to build healthier communities.
  • Work originates from: Tasmania
  • Resource can be applied to: health care sector
  • Applicable to: Policy and program

tools  Stakeholder Analysis (Stakeholder Matrix)

Tasmanian Government Department of Health and Human Services
This document can be used to obtain a clear understanding of key stakeholders for a particular project, and how they can be engaged.

Stakeholder Analysis (Stakeholder Matrix)

  • Description: The document illustrates how key stakeholders can be identified and plotted against two variables (e.g., stake in the outcomes and resources of the stakeholder, importance of the stakeholder and influence of the stakeholder) as part of developing a useful engagement plan for a project.
  • Work originates from: Tasmania
  • Resource can be applied to: multiple sectors
  • Applicable to: Programming and service delivery

reports An Integrated Approach to Stakeholder Engagement

Carr, D., Howells, A., Chang, M., Hirji, N., & English, A.  ehealth Strategy & Partnerships, Cancer Care Ontario. 2009.
This resource describes an integrated approach to engaging stakeholders in complex change management initiatives.

An Integrated Approach to Stakeholder Engagement

Description: This resource contains information on how to communicate successfully with stakeholders by creating awareness, building support and making change real, based on the authors experience in conducting a large, complicated province wide change management initiative, i.e., the Wait Time Information System (WTIS) project.

  • Work originates from: Canada
  • Resource can be applied to: health care sector
  • Applicable to: Policy

reports  Stakeholder Management and Change Management

Bourne, L. 2010
This resource discusses stakeholder management and change management and how both concepts are interrelated.

Stakeholder Management and Change Management

  • Description: This resource contains a discussion on stakeholder management and how it falls under overall organizational management and its importance in project management. It also compares stakeholder management to change management and how it should be incorporated at the change manager’s level.
  • Work originates from: Canada
  • Resource can be applied to: health care sector
  • Applicable to: Policy

reports Stakeholder Engagement Framework

Mississauga Halton Community Care Access Centre
This resource is a framework for engaging stakeholders.

Stakeholder Engagement Framework

  • Description: This resource contains information on why and when to involve stakeholders. It presents an overview of the stakeholder process including the foundations of engagement and five steps for engagement planning. It also provides templates and resources.
  • Work originates from: Canada
  • Resource can be applied to: health care sector
  • Applicable to: Programming and service delivery